MoneyFinder Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information such as your name, email address, and phone number.
• Bill documents you upload for analysis, including account numbers, service details, and payment information shown on your bills.
• Verification information required by your service providers, such as account PINs or passcodes.
• Communication records between you and our team, including chat messages and call notes.
• Information from your interactions with our service, such as questionnaire responses and savings preferences.

2. How We Use Your Information

We use the information we collect to:

• Analyze your bills and identify savings opportunities using AI and human review.
• Contact your service providers and negotiate lower rates on your behalf.
• Communicate with you about your cases, including scheduling verification calls and sharing negotiation results.
• Process payments when we successfully save you money.
• Improve our service by analyzing negotiation outcomes and refining our approach.
• Protect against fraud and unauthorized activity.

3. Information Sharing

We do not sell your personal information.

We may share your information with:

• Your service providers when negotiating on your behalf. This is necessary to advocate for lower rates and apply discounts to your account.
• Service providers who help us operate our platform, such as cloud hosting, payment processing, and communication tools. These providers are contractually required to protect your information.
• Law enforcement or government agencies when required by law or to protect our legal rights.

We do not share your information with third-party advertisers or data brokers.

Mobile Information Disclosure

No mobile information will be shared or sold with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest.
• Secure access controls and authentication.
• Regular security audits and monitoring.
• Limited access to personal information on a need-to-know basis.

While we take reasonable steps to protect your information, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. After a case is closed, we may retain records for a reasonable period to comply with legal obligations, resolve disputes, and improve our service.

You may request deletion of your data at any time by contacting us. We will delete your information within a reasonable timeframe, except where we are required to retain it by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at moneyfinder.com/contact.

7. Text Messaging and Communications

By providing your phone number, you consent to receiving text messages from MoneyFinder as part of our service. These messages may include case updates, scheduling requests, negotiation results, and requests for information needed to continue your case.

You may opt out of SMS communications at any time by replying STOP to any text we send or by contacting us. If you opt out, we may continue communicating with you through email. Some messages may still be required to complete a negotiation.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. These help us understand how you use our service and identify areas for improvement.

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and, where appropriate, through email or in-app notification.

Your continued use of MoneyFinder after changes take effect means you accept the updated Privacy Policy.

10. Contact Information

For questions about this Privacy Policy or how we handle your information, contact us at moneyfinder.com/contact.