MoneyFinder FAQs

MoneyFinder helps lower your monthly bills by negotiating directly with your provider on your behalf. Below are straight answers to the most common questions about how the process works, what to expect, and how pricing works.

How do I verify my phone number?

You can sign up using your phone number or by using Google or Apple social login. If you choose your phone number, we'll send a one-time verification code to confirm it.

How do I upload a bill?

  1. Log in to your service provider's app or website. For example, if you need your Verizon bill, go to verizon.com in a web browser or open the Verizon mobile app on your phone.
  2. Find your latest bill. You will need an official bill or statement, not just the balance due. If the balance has already been paid, look for "All Bills" or "All Statements" to find a previous one.
  3. Get your bill.
    • On a phone: Screenshots are usually easiest. We only need a screenshot of your bill to start negotiating, but we will need screenshots of all pages to negotiate effectively. You can also download the bill if your provider offers it.
    • On a computer: Downloads are usually easiest. Remember your download location so you can easily upload it to MoneyFinder. You can also take screenshots if you prefer.
  4. Upload to MoneyFinder. Once you have your bill, click "Upload a bill" in your MoneyFinder account, select the file, and you're done.

How will I know I've uploaded my bill successfully?

Once your bill is uploaded, you'll see a confirmation in your account. If there's ever an issue with the file, we'll follow up with you so you can fix it.

How long will this process take?

Most negotiations are completed within a few weeks, though timing can vary by provider. We'll keep you informed throughout the process and let you know as soon as we've reached an outcome.

How much savings can I expect?

It depends. Savings vary based on your provider, plan, and current pricing. Some users see small reductions, while others see more meaningful monthly savings. We don't promise a specific amount, but we do promise to get you honest pricing.

How do I get charged?

MoneyFinder is currently free to use. When we introduce pricing, you'll only pay if we successfully lower your bill. Our fee is 50% of your negotiated savings, capped at $75, so you'll never pay more than that. Payments will be processed through Stripe via credit card. We'll let you know before any billing changes go into effect.

How does MoneyFinder work with my provider to lower my bill?

We work directly with your provider as an authorized third-party. We never impersonate you. Using your bill details and your authorization, we negotiate pricing or discounts that exist but are going unmentioned. Right now, we are focused on cable, phone, and internet bills.

Do I need to talk to my provider at any point?

It depends on the provider. Some providers allow us to negotiate directly on your behalf, while others require authorization from you. If authorization is needed, we'll schedule a short call and bring you in once the provider is on the line, so you can quickly approve us to proceed and get on with your day. Authorization methods vary by provider and may include a one-time text code, verbal confirmation, or an account PIN. We'll explain exactly what's required before anything happens.

What happens if MoneyFinder can't find savings?

If we're unable to lower your bill, we'll let you know. You won't be charged, and your service will remain unchanged. Not every bill has room to change, but you'll always get a straight answer.

Will this affect my service or contract?

Our goal is to lower your bill without disrupting your service. Our negotiators look for any available savings, including discounts, promotions, or pricing adjustments your provider offers. If changing your plan could lead to better savings, we'll only do so with your explicit approval. We never cancel or alter your service without your approval.

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