MoneyFinder FAQs

MoneyFinder helps lower your monthly bills by negotiating directly with your provider on your behalf. Below are straight answers to the most common questions about how the process works, what to expect, and how pricing works.

How do I verify my phone number?

You can sign up using your phone number or by using Google or Apple social login. If you choose your phone number, we'll send a one-time verification code to confirm it.

How do I share a bill?

  1. Log in to your service provider's app or website. For example, if you need your Verizon bill, go to verizon.com in a web browser or open the Verizon mobile app on your phone.
  2. Find your latest bill. You will need an official bill or statement, not just the balance due. If the balance has already been paid, look for "All Bills" or "All Statements" to find a previous one.
  3. Get your bill.
    • On a phone: Screenshots are usually easiest. We only need a screenshot of your bill to start negotiating, but we will need screenshots of all pages to negotiate effectively. You can also download the bill if your provider offers it.
    • On a computer: Downloads are usually easiest. Remember your download location so you can easily upload it to MoneyFinder. You can also take screenshots if you prefer.
  4. Upload to MoneyFinder. Once you have your bill, click "Upload a bill" in your MoneyFinder account, select the file, and you're done.

How will I know I've shared my bill successfully?

Once your bill is uploaded, you'll see a confirmation in your account. If there's ever an issue with the file, we'll follow up with you so you can fix it.

How long will this process take?

Most negotiations are completed within a few weeks, though timing can vary by provider. We'll keep you informed throughout the process and let you know as soon as we've reached an outcome.

How much savings can I expect?

It depends. Savings vary based on your provider, plan, and current pricing. Some users see small reductions, while others see more meaningful monthly savings. We don't promise a specific amount, but we do promise to get you honest pricing.

How do I get charged?

You'll only pay if we save you $200 or more in annual savings. If we do, our fee is a flat $75 for each successfully negotiated bill. If we save you less, you pay nothing. Payments are processed by credit card through Stripe.

If you're finding me savings, why do I have to pay MoneyFinder?

Because negotiating these bills takes real work. A real person reviews your account, talks to your provider, pushes for discounts, and handles the back-and-forth most people don't have time for. That fee also helps us keep offering the service to more people who need help lowering their bills. And you only ever pay when we actually save you money — if we don't, you owe nothing.

Can I get a refund?

We don't currently offer refunds. That said, we're always working to make MoneyFinder better. If you have feedback, questions, or ideas for how we can improve, we'd love to hear from you — reach out anytime at support@moneyfinder.com.

How does MoneyFinder work with my provider to lower my bill?

We work directly with your provider as an authorized third-party. We never impersonate you. Using your bill details and your authorization, we negotiate pricing or discounts that exist but are going unmentioned. Right now, we are focused on cable, phone, and internet bills.

Do I need to talk to my provider at any point?

It depends on the provider. Some providers allow us to negotiate directly on your behalf, while others require authorization from you. If authorization is needed, we'll schedule a short call and bring you in once the provider is on the line, so you can quickly approve us to proceed and get on with your day. Authorization methods vary by provider and may include a one-time text code, verbal confirmation, or an account PIN. We'll explain exactly what's required before anything happens.

Can I cancel a bill, and what happens if you don't hear from me?

Each bill you upload is handled as a separate case. You can cancel a case anytime before we begin the negotiation call; once the negotiation has started, it can't be canceled retroactively. If we've asked you for information and don't hear back for 30 to 45 days, we'll automatically close the case — but you can reopen it anytime by sending us the details we need. Some providers require verification details, such as an account PIN or passcode, before we can negotiate.

What if I change or cancel my service after you've negotiated?

If you switch providers, change your plan, or cancel your service after we've completed a negotiation, our $75 fee still applies as long as the negotiation secured at least $200 in annual savings when your provider confirmed the new rate or discount. Changes you make to your service afterward don't reduce or remove that fee, except where required by law.

What happens if MoneyFinder can't find savings?

If we're unable to lower your bill, we'll let you know. You won't be charged, and your service will remain unchanged. Not every bill has room to change, but you'll always get a straight answer.

Is MoneyFinder a nonprofit?

MoneyFinder is a for-profit venture of WorkMoney, a nonprofit with 9 million members that works to save people money and help them live a better life. WorkMoney specifically designed MoneyFinder to make it easier for its members to reduce their bills and save money.

Will this affect my service or contract?

Our goal is to lower your bill without disrupting your service. Our negotiators look for any available savings, including discounts, promotions, or pricing adjustments your provider offers. If changing your plan could lead to better savings, we'll only do so with your explicit approval. We never cancel or alter your service without your approval.

MoneyFinder — Lower Your Bills, Keep More Money